Refund and Returns Policy

Last Updated: October 18, 2025

Thank you for shopping at EasyPrinterShop.
We want you to be completely satisfied with your purchase.

This Discount and Returns Policy explains how we handle returns, exchanges, and refunds for items purchased through our website.

1. Eligibility for Returns

To qualify for a return, your item must:

• Be in unused and original condition
• Include all original packaging, accessories, and manuals
• Be returned within 14 days of delivery (unless otherwise stated)

Items showing signs of damage, wear, or modification may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Opened printer ink or toner cartridges
• Software or digital downloads
• Special order or custom-made items
• Clearance or “final sale” products

3. Damaged or Defective Products

If your order arrives damaged or defective:

• Contact us within 7 days of delivery
• Provide your order number and clear photographs or videos of the issue

Our team will review your request and provide a replacement or refund, depending on product availability.

4. Return Process

To initiate a return:

1. Email us at support@easyprintershop.com with your order details
2. Wait for confirmation and a return authorization from our support team
3. Ship the item back using a trackable shipping service

Please Note:

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
• Keep your tracking receipt until your return is fully processed

5. Refunds

Once your return is received and inspected, we will notify you of approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

If your refund is delayed, please check with your bank or card provider, as processing times may vary.

6. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our support team before sending the item back.

7. Order Cancellations

Orders can be canceled before shipment for a full refund.

Once an order has been shipped, it must follow the standard return process outlined above.

8. Contact Us

For any questions or to request a return, refund, or exchange, please contact us:

📧 Email: support@easyprintershop.com
🌐 Website: www.easyprintershop.com
📍 Address: 34 District Ave, Dorchester, MA 02125, United States